Frequently asked questions
Straight answers about the survey, the equipment, the fixed price and the report — with no fine print.
Everything answered
The questions we hear most
Can't find what you need? Call us on 01639 999 999 — a specialist, not a call centre, will answer.
Most residential surveys take a few hours depending on the property and the symptoms. Because our price is fixed at £480 + VAT, the cost is the same however long the investigation takes.
Our methods are non-invasive. We use diagnostic equipment to locate leaks precisely, avoiding unnecessary excavation and keeping disruption to floors, walls and surfaces to an absolute minimum.
Yes. We provide comprehensive reports including thermal imagery, photographic evidence, moisture readings and detailed findings to support insurance claims where leak detection is covered by your policy.
We serve homeowners, landlords, insurers, plumbers, housing associations and commercial property managers throughout Wales and neighbouring regions of England, including Bristol, Birmingham, Cheltenham and Bath.
Completely. The tracer gas is a non-toxic mixture of hydrogen and nitrogen that is environmentally friendly, non-flammable in its supplied concentration, and leaves no residue in your pipework.
You receive a detailed report with the confirmed leak location, our findings, supporting photographs and recommendations. Any remedial repair work is quoted separately on a job-by-job basis, with no obligation.
No. The Trace & Find survey is a fixed £480 + VAT whatever the property and however long the investigation takes. That is the whole point of our fixed pricing.
Yes. We survey commercial premises across Wales and bordering England. Commercial work is priced individually to reflect the size and complexity of each project — contact us for a bespoke quotation.
Think you have a hidden leak?
Book a non-invasive Trace & Find survey for a fixed £480 + VAT. We locate the source fast, with a full report for your records or insurer.