Privacy policy

Leak Detection Elite Ltd (“we”, “us”) is a water leak detection company registered in England & Wales, company number 17317582, based in Neath, South Wales. We are the data controller for personal data collected through this website. Contact: info@leakdetectionelite.co.uk · 01639 999 999.

We collect personal data only when you choose to give it to us:

• Enquiry and contact forms — your name, postcode, email address, phone number and details of the suspected leak. We use these to respond to your enquiry, provide a quotation and arrange your survey (legal basis: steps taken at your request before entering a contract).
• Callback requests — your phone number, used solely to call you back about your enquiry.
• Analytics — with your consent, privacy-friendly usage statistics via Vercel Analytics (legal basis: consent). See our cookie policy.

Form submissions are delivered to our business inbox via Resend, our email processor, and our website is hosted on Vercel. Both act as data processors on our behalf. We do not sell your data, and we do not share it with third parties for marketing.

Enquiry correspondence is kept for as long as needed to handle your enquiry and any resulting work, and then for a reasonable period to meet legal, accounting and insurance obligations, after which it is deleted.

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data erased where there is no lawful reason for us to keep it
• Object to or restrict our processing
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email info@leakdetectionelite.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

We will post any changes on this page and update the date at the top. Significant changes will be highlighted on the site.