Pembroke and Pembroke Dock sit at the far western edge of our patch, so we treat surveys here as proper expeditions: symptoms discussed by phone beforehand, every instrument loaded on the van, and enough time reserved to see the job through. Homeowners, landlords and holiday-let owners across SA71 and SA72 all pay the same fixed £480 + VAT.
The two towns could hardly be more different to work in. Pembroke is essentially one long medieval street beneath the castle, its houses set on narrow burgage plots with immensely thick walls and centuries of alteration behind the render. Pembroke Dock, laid out for the Royal Dockyard in the early 1800s, is a disciplined grid of stone terraces climbing towards Pennar and Llanreath. Both hide pipework in places a drill should never go near — which is why a non-invasive survey is the correct first move.
Where damage has already been done, the survey doubles as claim evidence. We hand over a report containing the located position, thermal captures, moisture data and photographs — the file a loss adjuster expects to see when trace and access cover is invoked.